新闻快讯 / news flash
NEWS
315国际消费者权益日
315 International Consumer Rights Day
PART/1
国际消费者权益日的由来
The origin of International Consumer Rights Day
每年的3月15日都是国际消费者权益日，它是由国际消费者联盟组织于1983年确定，目的在于扩大消费者权益保护的宣传，使之在世界范围内得到重视，以促进各国和地区消费者组织之间的合作与交往，在国际范围内更好地保护消费者权益。
March 15 is the International Consumer Rights Day, which was established by the International Consumers Union in 1983, with the aim of expanding the publicity of consumer rights protection and making it pay attention to it around the world, so as to promote cooperation and exchanges between national and regional consumer organizations and better protect consumer rights and interests in the international context.
PART/2
消费者权益保护的基本权利
Fundamental rights to consumer protection
根据《消费者权益保护法》《产品质量法》《民法通则》等法律规定，消费者在购买商品或接受服务时，主要享有以下权利：安全权、知情权、自主选择权、公平交易权、求偿权、维护自身合法权益权、获得知识权、人格尊严权和监督举报权。
According to the Law on the Protection of Consumer Rights and Interests, the Product Quality Law, the General Principles of the Civil Law and other legal provisions, consumers mainly enjoy the following rights when purchasing goods or receiving services: the right to safety, the right to know, the right to make independent choices, the right to fair trade, the right to compensation, the right to protect their legitimate rights and interests, the right to obtain knowledge, the right to personal dignity and the right to supervise and report.
PART/3
消费者应当如何维权
How consumers can protect their rights
1.与经营者协商和解；
2.请求消费者协会或者依法成立的其他调解组织调解；
3.向有关行政部门投诉；
4.根据与经营者达成的仲裁协议提请仲裁机构仲裁；
5.向人民法院提起诉讼。
1. Negotiate a settlement with the operator;
2. Requesting mediation by consumer associations or other mediation organizations established in accordance with law;
3. Lodge a complaint with the relevant administrative department;
4. Submit to an arbitration institution for arbitration in accordance with the arbitration agreement reached with the operator;
5. File a lawsuit with the people's court.
